This causes an increased workload as the operator has to make multiple calls.
From a customer’s perspective, it is natural that they would not want to answer a call from a stranger. When a company makes a call for the first time, the other party often does not know the phone number. Customers who only accept calls from people they know will not answer even if you call repeatedly. Another problem is that this often just increases the burden on operators.
Sometimes it’s hard to explain verbally
Because! explanations must be given only by voice over the phone, it may not be possible to give an appropriate explanation ai-generated posts are fast but to an inquiry. This is because there are many words that are easy to mishear, such as “1 o’clock” and “7 o’clock.” Also, even if there is a detailed URL that answers an inquiry, there is a possibility that it will be misunderstood if the address is given verbally.
Images and videos cannot overseas data be used over the phone. When someone has an inquiry about a product, it may be easier for them to understand if you show them a page that explains it with images and videos.
Frequently responding to routine inquiries
Call centers often handle routine inquiries.
However, some inquiries b2b phone list at call centers are complex and require individualized support. However, the challenge is that there are a large number of inquiries and operators are unable to allocate sufficient time to complex cases.
